Shipping / Return Policy

Shipping Policy

1) Free local shipping within Singapore

Enjoy free local shipping on orders above SGD 100.

2) Do you ship every day?

All local orders typically take 3–5 business days for delivery from the time the order is dispatched. If you need to place a rush order or purchase a gift, drop us a note, and we’ll make every effort to accommodate your request.

3) Can I cancel or amend my order?

Once an order has been placed and payment has been completed, it cannot be cancelled or amended. All orders are considered final.

Exceptions may be considered only where there is a legitimate reason, at Gentle Therapy’s sole discretion. If an exception is approved, store credit may be offered. Approval is not guaranteed, and refunds will not be issued for change-of-mind requests.

Please review your order carefully before completing your purchase. If you have a legitimate concern regarding your order, please contact us at hello@lovegentletherapy.com for assistance.

Return & Exchanges

Due to the nature of our products and hygiene standards, we generally do not accept returns or exchanges. We only accept return requests if the liquid product is defective, the bottle packaging is significantly damaged upon receipt, or you receive an incorrect item.

If you are unhappy with your purchase, please contact us at hello@lovegentletherapy.com, and we will do our best to help.

For eligible returns due to defective, damaged, or incorrect items, the product must be in the same condition in which it was received, unused and in its original packaging. You’ll also need to provide your receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.

Please refer to our separate Terms of Service for additional terms and conditions.